Shipping
We ship mostly with delhivery and also various carries it’s depending on package weight and location. Shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated in the website may differ from the actual package weight due to the packaging material. For more details please refer to the Shipping Page.
Missing / Wrong / Damaged Items
Ayush Kitchen takes great care in packing orders. Please check the enclosed packing slip against the actual shipment. Any discrepancies or wrong items must be reported within 3 business days after receiving the order. Also, please keep the packing slip as we may request a copy of it in order to double-check the packed items with our own list we have on file. Items are typically checked off on the packing slip and the packing slip is signed by the packer.
Order Discrepancies
Missing items or wrong items must be reported within 3 days after receiving the order. All sales are final after five days.
Damaged Items
If packages are damaged upon receipt, you must contact us within 3 business days after receiving the order and also the shipping carrier (Delhivery etc.) immediately in order to make a claim as we cannot take responsibility for damaged packages. We will then file a claim with the carrier. Return Policy All returns must be pre-approved. All returned merchandise are subject to a restocking/discard fee of 20% of the original purchase price. If items are returned without prior authorization we reserve the right to discard items with no refund.
Ingredients: Ingredients except APIs (see below) are returnable within 5 days of receipt of the order to authorize the return. Any ingredient which has been opened is non-returnable and non-refundable. All sales are final after five days.
APIs (Active Pharmaceuticals Ingredients): All FDA-registered Active Pharmaceutical Ingredients (API’s) such as, for example, Salicylic Acid, Aluminum Chloro hydrate and Sunscreens are non-refundable and non-returnable.
Containers/Tools: Containers and tools are returnable within 10 days of receipt of the order to authorize the return. All sales are final after 10 days. Risk of Loss All items purchased from ayushkitchen.com. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We can not take responsibility for the shipment (i.e. in case of lost packages we will not refund anything and/or re-shipping will be on the customer’s cost). However, we take effort in tracking the package and file a claim and notify the buyer of the outcome.